{"id":1235,"date":"2019-06-28T13:02:53","date_gmt":"2019-06-28T11:02:53","guid":{"rendered":"https:\/\/www.orthodontiemuseumplein.nl\/complaints-procedure\/"},"modified":"2022-10-24T22:17:44","modified_gmt":"2022-10-24T20:17:44","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.orthodontiemuseumplein.nl\/en\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"[mk_page_section bg_image=&#8221;https:\/\/www.orthodontiemuseumplein.nl\/wp-content\/uploads\/1000&#215;600-orthodontiemuseumplein-18.jpg&#8221; bg_repeat=&#8221;no-repeat&#8221; min_height=&#8221;600&#8243; full_width=&#8221;true&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; sidebar=&#8221;sidebar-1&#8243;][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-12&#8243;][mk_padding_divider size=&#8221;150&#8243;][mk_padding_divider size=&#8221;150&#8243; visibility=&#8221;visible-nb&#8221;][mk_custom_box padding_vertical=&#8221;50&#8243; padding_horizental=&#8221;50&#8243; margin_bottom=&#8221;0&#8243; bg_color=&#8221;#f7f2ea&#8221;][mk_fancy_title tag_name=&#8221;h1&#8243; size=&#8221;72&#8243; force_font_size=&#8221;true&#8221; size_phone=&#8221;62&#8243; font_weight=&#8221;400&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Disputes committee[\/mk_fancy_title][mk_fancy_title tag_name=&#8221;h1&#8243; color=&#8221;#cdcbcd&#8221; size=&#8221;32&#8243; force_font_size=&#8221;true&#8221; size_phone=&#8221;26&#8243; font_weight=&#8221;400&#8243; txt_transform=&#8221;uppercase&#8221; letter_spacing=&#8221;10&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;Lato&#8221; font_type=&#8221;google&#8221;]Disputes committee[\/mk_fancy_title][\/mk_custom_box][\/vc_column][\/mk_page_section][mk_page_section padding_top=&#8221;50&#8243; padding_bottom=&#8221;50&#8243; sidebar=&#8221;sidebar-1&#8243;][vc_column][mk_fancy_title size=&#8221;72&#8243; force_font_size=&#8221;true&#8221; size_phone=&#8221;62&#8243; font_weight=&#8221;400&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]KNMT[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1666642638814{margin-bottom: 0px !important;}&#8221;]If you have a dispute you like to settle with us, please let us know right away. In case you feel we cannot resolve the dispute together, you can reach out to ANT\u2019s complaints procedure. The KNMT\u2019s complaints officer will advise and assist you in resolving your complaint, and mediate between you and the dentist if necessary.[\/vc_column_text][mk_fancy_title size=&#8221;72&#8243; force_font_size=&#8221;true&#8221; size_phone=&#8221;62&#8243; font_weight=&#8221;400&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Information and contact[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1666642660148{margin-bottom: 0px !important;}&#8221;]The Complaints Handling Office is open on Monday, Wednesday, and Friday between 11:00 and 18:00. The office is closed on Thursdays.<\/p>\n<p>Send your email to: <a href=\"mailto:klachtbehandeling@ant-tandartsen.nl\">klachtbehandeling@ant-tandartsen.nl<\/a><\/p>\n<p><em>The KNMT complaints procedure is in line with the Quality, Complaints and Disputes in Healthcare Act (Wkkgz) and has been approved by the Consumers\u2019 Association.<br \/>\n<\/em>[\/vc_column_text][mk_fancy_title size=&#8221;72&#8243; force_font_size=&#8221;true&#8221; size_phone=&#8221;62&#8243; font_weight=&#8221;400&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Disputes committee[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1539683116312{margin-bottom: 0px !important;}&#8221;]If your complaint hasn\u2019t been resolved to your satisfaction, you can contact the Dental care Dispute Authority (Geschilleninstantie Mondzorg). Examination by the Dispute Authority requires a 75, &#8211; court fee.[\/vc_column_text][\/vc_column][\/mk_page_section]\n","protected":false},"excerpt":{"rendered":"<p>[mk_page_section bg_image=&#8221;https:\/\/www.orthodontiemuseumplein.nl\/wp-content\/uploads\/1000&#215;600-orthodontiemuseumplein-18.jpg&#8221; bg_repeat=&#8221;no-repeat&#8221; min_height=&#8221;600&#8243; full_width=&#8221;true&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; sidebar=&#8221;sidebar-1&#8243;][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-12&#8243;][mk_padding_divider size=&#8221;150&#8243;][mk_padding_divider size=&#8221;150&#8243; visibility=&#8221;visible-nb&#8221;][mk_custom_box padding_vertical=&#8221;50&#8243; padding_horizental=&#8221;50&#8243; margin_bottom=&#8221;0&#8243; bg_color=&#8221;#f7f2ea&#8221;][mk_fancy_title tag_name=&#8221;h1&#8243; size=&#8221;72&#8243; force_font_size=&#8221;true&#8221; size_phone=&#8221;62&#8243; 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